Terms, Privacy & Refund Policy

1. Terms of Use

These Terms govern your use of the DELTA YOU websites (including deltayou.com.au and smartryou.com), courses, memberships, coaching, tools and communities (together, the “Services”). By using the Services you agree to these Terms. DELTA YOU is operated from New South Wales, Australia.

1.1 Who can use the Services

• Our programs are designed for students (typically aged 10+) and their parents. If you are under 18, a parent or guardian must make the purchase, create the account, or give their consent, and they accept these Terms on your behalf.
• The person who pays is the contracting party. Parents and guardians are welcome to sit in on any session with their child.

1.2 Your account and access

• Access is personal and non-transferable. One enrolment covers one student (family sharing between a parent and that same student is fine).
• Keep your login details private. You are responsible for activity under your account.
• “Lifetime access” means the lifetime of the product: for as long as we actively offer and host it, and no less than a reasonable period after purchase. If we ever retire a product, we will give you reasonable notice and a fair alternative or download.

1.3 Course format

• Masterclass sessions run on a recurring schedule. The teaching presentation is professionally produced (pre-recorded); questions asked during a session are answered in the session chat by our team, which may include AI assistants (see section 4).
• Schedules, bonuses, hosts and content may be improved or updated over time. Updated editions are included where lifetime access applies.

1.4 Intellectual property

• All content (videos, frameworks including the 7 Smart Skills™ and the DELTA Method, workbooks, quizzes, slides, branding) is owned by or licensed to DELTA YOU.
• You receive a limited, personal, non-commercial licence to use the content for your own education. You may not copy, share, resell, publicly post or use it to train competing products or AI systems without written permission.
• If you send us a testimonial, review or results story, you grant us permission to use it (with your first name, age and result) in our marketing. Email us any time to withdraw future use.

1.5 Payments, subscriptions and payment plans

• Prices are shown at checkout in the displayed currency (typically USD) and processed securely by our payment partners (Stripe and PayPal via the Kajabi platform). We never see or store your full card number.
• Subscriptions renew automatically at the displayed interval until cancelled. To cancel, use deltayou.com.au/cancel or email support; we action it within one business day, you get written confirmation, cancellation stops future charges, and access continues until the end of the paid period.
• Free trials state the price, the interval and the first charge date before you start, and we email you a reminder three days and one day before that first charge so it is never a surprise.
• Payment plans are a full purchase paid in instalments. All instalments remain payable even if you stop using the product, unless the purchase is refunded under the guarantee or the law.
• If a renewal payment fails we may retry it and pause access until payment succeeds.

1.6 Acceptable use

Do not misuse the Services: no sharing paid content, scraping, reverse engineering, harassment in communities or chats, cheating other members, or unlawful activity. We may suspend or terminate access for serious or repeated breaches; if we terminate without cause, we will refund the unused portion of anything you prepaid.

1.7 Disclaimers and liability

• We teach evidence-based study skills and provide coaching and tools. Apart from the Grade Guarantee in section 3.5, which covers only the programs named there, we cannot and do not guarantee any specific grade, mark, ATAR, admission or outcome; results depend on individual effort and circumstances. Testimonials on our sites are from real students; their results are genuine but not typical promises.
• Our Services are educational. They are not medical, psychological or professional advice. If a student is struggling with their mental health, please seek qualified help.
• To the maximum extent permitted by law, our total liability for any claim is limited to the amount you paid us in the 12 months before the claim, and we are not liable for indirect or consequential loss. Nothing in these Terms excludes liability that cannot be excluded by law, including your rights under the Australian Consumer Law (see section 5).

1.8 Changes, notices, governing law

• We may update these Terms from time to time; the “Last updated” date will change and material changes will be notified by email or a site notice. The version in force when you purchased governs that purchase.
• These Terms are governed by the laws of New South Wales, Australia. Disputes are subject to the non-exclusive jurisdiction of the courts of New South Wales, and we will always try to resolve any issue by email first, quickly and fairly.
• If any provision is found invalid, the rest remains in force. Our not enforcing a right is not a waiver of it.

2. Privacy Policy

2.1 What we collect

2.2 How we use it

• To deliver what you bought, run your account, process payments and refunds, and support you (performance of contract).
• To improve our programs, personalise content, and measure marketing (legitimate interests).
• To send you educational emails and offers, which you can stop any time with one click on the unsubscribe link (consent).
• To meet legal obligations (tax, accounting, disputes).

2.3 Who we share it with

Only with providers who help us run the Services: the Kajabi platform (hosting and courses), Stripe and PayPal (payments), email delivery providers, analytics and advertising measurement tools (for example Google Analytics, Meta pixel and server-side conversion tracking), and AI infrastructure providers that power our study tools and chat (conversation content only, never your payment details). Each is bound to protect your data. We may also disclose data where the law requires, or as part of a business sale with equivalent protections. We never sell your personal information.

2.4 International transfers, security and retention

Our providers may store data outside Australia (for example in the United States). We use providers with appropriate safeguards. We protect data with encryption in transit, access controls and least-privilege practices, retain it only as long as needed for the purposes above or as the law requires, and then delete or anonymise it.

2.5 Your rights

Depending on where you live (Australian Privacy Principles, GDPR, UK GDPR, CCPA and similar), you may request access, correction, deletion, restriction, portability, or object to processing, and withdraw marketing consent at any time. Email [email protected]; we verify identity and respond within 30 days. You may also complain to your local privacy regulator (in Australia, the OAIC).

2.6 Children's privacy

We design our teaching for school-aged students, and we design our data practices around the adult account holder. Where a student under 16 uses the Services, a parent or guardian must have created or consented to the account, and we collect only what is needed to deliver the learning experience. Parents can review or delete their child's data by contacting us. If we learn we hold data collected from a child without appropriate consent, we delete it.

2.7 Cookies

We use cookies and similar technologies for login and preferences, analytics, and measuring our advertising. You can limit cookies in your browser settings; core features may not work without essential cookies.

3. Refund & Guarantee Policy

3.1 The Smart Student Masterclass: “Smarter in 30 Days or It's Free”

• Ask within 30 calendar days of purchase using deltayou.com.au/cancel, or email [email protected], with the name and email used at checkout.
• We refund every cent of the purchase price to your original payment method. We action it within one business day and your bank normally shows it within 5 to 10 business days.
• No completion hoops. We may ask what didn't work for you, purely so we can improve, and answering is optional.
• Downloadable bonuses (workbook, slides, cheat sheets) are yours to keep, exactly as promised on the sales page. Access to the course itself and to ongoing-service bonuses (like an Academy trial) ends when the refund is processed.
• The same guarantee applies whether you paid in full or by payment plan; a refund cancels remaining instalments.

3.2 Subscriptions and memberships (Smart Student Academy and similar)

• Cancel any time at deltayou.com.au/cancel or by email. We action it within one business day and send you written confirmation. Cancellation stops future charges; your access runs to the end of the current paid period.
• You can pause instead of cancelling. A pause stops all charges while keeping your progress and your place. Ask for it on the same form.
• Because membership content is consumed as you use it, periods already billed are generally not refundable, except where a specific offer states its own guarantee or where consumer law gives you a right to a remedy.
• Free trials convert to paid at the end of the trial unless cancelled first. We state the price and interval clearly before you start, and we email you three days and one day before the first charge.

3.3 Coaching, programs and challenges

Programs with cohort delivery (for example the 21-Day Challenge or Accelerator cohorts) state their specific guarantee on their own sales page at the time of purchase; that stated guarantee governs. Where none is stated, fees are refundable up to the program's advertised start and non-refundable after delivery has begun, subject always to consumer law. The 7-Week Smart Student Accelerator and our one-to-one mentoring program also carry the Grade Guarantee in section 3.5.

3.4 The legal bit

This policy adds to, and never removes, your statutory rights, including consumer guarantees under the Australian Consumer Law and any mandatory cooling-off rights in your country. Third-party processor fees are absorbed by us on guarantee refunds: you get back what you paid.

3.5 The Grade Guarantee (7-Week Smart Student Accelerator and one-to-one mentoring)

“We'll get your child up a full grade by their next report card, or we work free.”

• What it covers. The 7-Week Smart Student Accelerator bought on or after 26 September 2026, and our one-to-one mentoring program joined on or after 26 September 2026. It doesn't cover the Masterclass, the Academy or any other product. Anything bought earlier keeps the guarantee shown when you bought it (see 1.8).
• What we need from you. Within 14 days of starting, send us your child's most recent school report from before they started. That's the baseline. Your child also does the program. On the Accelerator, that means finishing all seven weeks, including each week's challenge. On mentoring, it means the 7-week intensive, then staying in mentoring through to the report we measure, turning up to at least 80% of scheduled mentor sessions and handing in the weekly work.
• What counts. At the start you pick up to three priority subjects from the baseline report that aren't already at the top grade. The guarantee is met when any one of them goes up at least one full grade on your child's own school report, compared with the baseline: one full letter (a plus or minus step is a third of a grade), 10 percentage points where only percentages are given, or one full step on any other scale.
• When we measure it. On the first school report issued at least one full school term after your child starts (on the Accelerator, the Monday their cohort begins). If a report lands sooner, the next one counts. Send us a copy within 30 days of getting it.
• If the grade isn't up. We work free until the next school report. On the Accelerator: a fresh 100-Point Deep Diagnostic and a free place in the next Accelerator cohort, with nothing to pay for either. Payment-plan instalments already agreed carry on, because they're the price of the seven weeks already done. On mentoring: sessions carry on and the fee pauses from the day you send us the report until the next report comes out, with nothing charged for that stretch.
• If the next report still isn't up. The free period ends there. There's one free period only. On mentoring you choose whether to carry on at the normal fee or stop, with no fee to leave. On the Accelerator your child keeps the Academy and SMARTR AI for the rest of the 12 months included with it.
• What it isn't. The remedy is free coaching, not a refund. It sits alongside any money-back guarantee on the offer, not in place of it, and never limits your rights under the Australian Consumer Law (section 5). To claim it, email the report to [email protected].

4. AI Features Disclosure

• Parts of our Services are powered by artificial intelligence: SMARTR AI study tools (learning, flashcards, homework help, exam preparation, coaching) and some of the chat assistance on our websites and in our session rooms.
• Our AI assistants are designed to be honest: if you ask one whether it is AI, it will tell you. A human is always reachable at [email protected].
• AI-generated answers can occasionally be imperfect. Verify anything high-stakes (like exam requirements or grades) with your school, and use SMARTR AI as a coach, not a shortcut: it is built to develop your capability, not to do assessed work for you. You are responsible for complying with your school's academic-integrity rules.
• Chat conversations may be reviewed to keep the assistants safe, accurate and useful, and are handled under the Privacy Policy above.

5. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to cancel and receive a refund, or to compensation for any drop in value, and to compensation for other reasonably foreseeable loss or damage. Nothing in these Terms limits those rights, or the equivalent non-excludable rights of consumers in other jurisdictions.

Contact

DELTA YOU · New South Wales, Australia
Cancellations and refunds: deltayou.com.au/cancel
Everything else, including privacy requests: [email protected]
Or use the contact page. We aim to answer every message within 2 business days, and cancellation or refund requests within one.